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| Reverse Logistics |
We offer a fully integrated approach where in three departments - tech support, testing, and returns work together to provide your customers with seamless, turnkey operations. Our process ultimately directs your products into disposition channels that will maximize your profitability.
We provide experienced help desk personnel and systems to manage the returns process. Our help desk agents handle calls for inbound product, assign RMA numbers, and track the entire process, including receiving the returned product, sending out warranty replacements, or initiating refunds where appropriate. And of course, we provide detailed reports identifying all returns. Propeller even helps identify products for liquidation.
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