End-user phone support is provided for all types of products, including computer hardware and Toshiba laptops. Our long, high-tech history translates into a technical support experience for your customers that is of the highest quality.
Propeller, Inc. offers some of the most comprehensive technical support services in the industry.
For five years, our certified technicians have supported 20,000 users in some of the most demanding enterprise environments. In addition to phone experience, all of our technicians have extensive "hands-on" service and repair experience. The result is a higher level of support to your users because they will be speaking with a technican who has actually used and repaired the product.
Our help desk team has access to special reference libraries and on-line resources. Replacement parts, restore disks, and "factory" images are readily available. Every technician has access to our state-of-the-art inventory system so he can give accurate information to the user. To further support your users we offer two programs - "hot spare" and "laptop redeployment" - that have proven over the years to be very effective.
If you are looking for a technical help desk that has the experience and the tools to maintain your user's productivity we are an excellent choice.
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